Our Response to COVID-19

To Our Valued Customers

Based on the updated list of essential services as determined by the Ontario Government, our Physical Showroom is closed until further notice.  Our Virtual Showroom showcases our entire inventory.  Our Service and Parts Departments are still operating on a limited basis.

Deep Cleaning

Our public areas are cleaned and sanitized on a regular basis throughout the day.  This extends all touch surfaces including keypads and terminals.  It is our intention to maintain the highest standard of cleanliness across all departments.

Hours

Our service department remains open daily from 8 AM to 4 PM.  It is closed Saturdays and Sundays.

Our virtual showroom is open.  If you wish to speak to someone.  We will be available between 9 AM to 4 PM to help as best we can. Please call us at 905-697-9555.

 

Our Employees

Our team members have been asked to self-isolate if they, or any member of their immediate family shows any symptoms or if they have traveled outside of Canada in the last few weeks.

We have implemented a glove-wearing policy for all employees accepting keys or other items from our customers.

Frequent hand washing and use of hand sanitizers is now standard procedure for all employees.

Service

All customer vehicle interiors are disinfected prior to being returned including all keys and key-fobs.

You may use our night drop box to leave vehicle keys at any time without coming into the service reception area.

If you have to wait for your vehicle while we do the work, you can now relax in one of our Toyota vehicle 'waiting rooms'.  Each one offers a private space that respects social distancing.  You can hook up your smartphone to make calls, listen to your music through the audio system or simply recline the seat to relax.  You can also start the engine to operate the climate control and use the heated seats to take the chill off.  No test drives or errands please.  We sanitize each vehicle between customers so you can wait in confidence.

Parts

Our physical parts counter is closed to walk-in customers.

We know there is a need for Genuine Toyota Parts.  If you require certain items, please contact our Parts Team at 905-697-9555 ext. 220

Ian Wilkie, Parts Manager - iwilkie@claringtontoyota.com

Peter Thompson, Parts Advisor - pthompson@claringtontoyota.com

We will make arrangements for payment and pick-up of parts for the safety of yourself and our team.

 

Our Showroom

Our Physical Showroom is closed until further notice.  Our Virtual Showroom is open.  You may see our entire inventory there.  If you have any questions, please contact:

Matt Gleed, General Manager -  mgleed@claringtontoyota.com

Evan Caverly, Sales Manager -  ecaverly@claringtontoyota.com

Vehicle Pick-Up and Drop Off

Our service department will arrange to pick up and drop off your vehicle for service.  Once the service work is complete, we will deliver the vehicle back to you.

You may also book a service appointment online.

 

Toyota Financial Services

Our partners at Toyota Financial Services are here to help by offering payment deferrals.

They can be contacted directly at 905-513-8200 or 1-800-661-3062 (Toll Free)

You may also contact them online at portal.toyotafinancial.ca.

  • Once you have registered your vehicle, click on the 'My Services' drop down menu.
  • Then click on 'General Request'.  Enter a quick message and hit send.
  • A live agent will contact you to gather some more information.

Questions or Concerns?

We are happy to answer your questions or address any concerns online or on the phone.

905-697-9555 or 1-866-697-9555 (Toll Free)

Our Commitment

This pandemic has impacted everyone our community in some way.  Our collective response of coming together to help each other is what will see us through.  As this difficult situation evolves, we will keep you informed about any additional actions we take.  In the meantime, please don’t hesitate to reach out to us directly.