Our Response to COVID-19

To Our Valued Customers

During this COVID-19 pandemic, we have focused our efforts on the health and safety of our customers, team members and our community.  It is our highest priority. Therefore, with a heavy heart we have made the decision to close our physical showroom until further notice.

Deep Cleaning

Our public areas are cleaned and sanitized on a regular basis throughout the day.  This extends all touch surfaces including keypads and terminals.  It is our intention to maintain the highest standard of cleanliness across all departments.

Hours

Our service department remains open daily from 8 AM to 4 PM.  It is closed Saturdays and Sundays.

Our virtual showroom is open.  If you wish to speak to someone.  We will be available between 9 AM to 4 PM to help as best we can. Please call us at 905-697-9555.

 

Our Employees

Our team members have been asked to self-isolate if they, or any member of their immediate family shows any symptoms or if they have traveled outside of Canada in the last few weeks.

We have implemented a glove-wearing policy for all employees accepting keys or other items from our customers.

Frequent hand washing and use of hand sanitizers is now standard procedure for all employees.

Service

All customer vehicle interiors are disinfected prior to being returned including all keys and key-fobs.

You may use our night drop box to leave vehicle keys at any time without coming into the service reception area.

Parts

Our physical parts counter is closed to walk-in customers.

We know there is a need for Genuine Toyota Parts.  If you require certain items, please contact our Parts Team at 905-697-9555 ext. 220

Ian Wilkie, Parts Manager - iwilkie@claringtontoyota.com

Peter Thompson, Parts Advisor - pthompson@claringtontoyota.com

We will make arrangements for payment and pick-up of parts for the safety of yourself and our team.

 

Virtual Showroom

If you are interested in a new or used vehicle, we can bring it directly to you for a test drive.  If you choose to purchase or lease a vehicle from us, we can do the entire transaction remotely.  There is no need to come to the store in person.

Please contact:
Matt Gleed, General Manager -  mgleed@claringtontoyota.com

Evan Caverly, Sales Manager -  ecaverly@claringtontoyota.com

Vehicle Pick-Up and Drop Off

Our service department will arrange to pick up and drop off your vehicle for service.  Once the service work is complete, we will deliver the vehicle back to you.

You may also book a service appointment online.

 

Questions or Concerns?

We are happy to answer your questions or address any concerns online or on the phone.

905-697-9555 or toll free 1-866-697-9555

Our Commitment

We know that this pandemic has impacted everyone our community in some way.  Our collective response of coming together to help each other is what will see us through.  As this difficult situation evolves, we will keep you informed about any additional actions we take.  In the meantime, please don’t hesitate to reach out to us directly.