Amazing Customer Service
Great staff. Amazing customer service. They even offer slushies! Free wifi, tea and coffee offered as well. I will be back many more times.
Super Friendly and Helpful
Super friendly, and helpful!
My engine light went on after a jiffy lube neglected to reconnect an intake on my engine.
The staff here was super helpful and helped us get on our way quickly!
I am very appreciative of them!
Great, Friendly and Helpful Staff
Thank you all so much with my recent purchase. Great, friendly, and helpful staff. A big thanks to Tina who went out of her way in making it a very pleasurable experience, but who also took the time to make my kids feel special. Looking forward to my 5th vehicle from Clarington Toyota! See you at the next 300,000 km.
Nothing But Good Things to Say
I have nothing but good things to say about Clarington Toyota. I was actually on the verge of getting rid of my husband’s camry due to all of the trouble we were having with several other Toyota locations, but Clarington saved the day. I even ended up buying a new car from them (and will continue to do so). All of the service and sales staff are wonderful and try to make your visit the best, every time! It’s truly a family vibe going there. I’m not that tall, and yet my seat is always the way I left it after a service (you have no idea how happy that makes me). Best part? They’re dog friendly!!
Totally Looked After Me
After a not so great experience at a competitor dealorship, Clarington Toyota totally looked after me! Quick appointment availability, quick service and even showed me exactly what the issue was in the shop and not just on paper! Great job Mike! You rock!
Exceptional service by Clarington Toyota and specifically Adam Kennedy and Jim. They are both so much customer focused and provided me all that was needed for a seamless purchase given I was buying an electric car.
People Buy From People
People buy from People. My experience when dealing with Adam Kennedy at Clarington Toyota was fantastic. Adam worked hard to earn my business and he was my advocate throughout my vehicle procurement experience. If you are interested in a new or used car I would highly recommend contacting Adam. 5 Stars!
I Felt Like I Was Part of The Family
My wife and I were in the market for a used truck and I found a great used F150 at Clarington Toyota. From the moment I called, to all the staff I was in contact with I felt like I was part of the family and it made my purchase that much easier. Our sales advisor Pearl Rogers was fantastic! She was knowledgeable and answered all out questions. She set out to make sure our purchase was enjoyable and the right truck for us. Tina is financing got us a great rate and Evan made sure we the best deal he could get us. Overall we could not be any happier! Thank you to everyone at Clarington Toyota for making my purchase a trouble free and easy time. I would definitely recommend seeing the staff here for all you new Toyota and used vehicle requirements.
Clarington Toyota has shown me that they do care about their customers
I purchased a 2014 Toyota Tundra from Clarington Toyota in late 2013. I recently had an issue with an aftermarket warranty company. I contacted Matt at Clarington Toyota, and informed him of the situation. Clarington Toyota had no obligation to help with the problem, but Matt took the steps to make it right and resolve the problem. Clarington Toyota has shown me that they do care about their customers, even years after the initial sale. I will definitely be returning in the future to purchase another Tundra and I would highly reccomend their dealership if you are considering purchasing a new or used Toyota.
All of the staff at the dealership were very helpful
We were looking for a used 86 and were very fortunate to find the team at Clarington Toyota. Pearl was a pleasure to deal with and got us into a car within a few days. All of the staff at the dealership were very helpful throughout the entire process. We look forward to dealing with you again in the future!
Just bought our 3rd new Toyota
Just bought our 3rd new Toyota, can you believe in 20 years of owning Toyotas we haven’t had one break down? so I have no idea how there service department is.
I Do Not Normally Review Business
I do not normally review business but this experience needed to be share. I was looking for a reliable Truck. Adam Kennedy was so helpful from the beginning within the transaction of my first Toyota. Adam used efficiently the technology to provide me pertinent information about the Tundra. From live video, car fax and Toyota services history of the truck paired with it’s product knowledge. Dealer price was competitive. I was in confidence and well informed so I finally triggered. Good decision! I drove to Clarington Toyota from Ottawa. No disappointment. Smooth and professional transaction. Plus the Dealer decided to proceed with a rust prevention service before delivery at no cost and I received the truck full of gas at my front door. I even had a hat. : ) Great Dealer, great staff, great product. I needed to share my experience. Recommended ! Definitely a 5 star.
We Are Extremely Happy!
My husband and I recently purchased two used vehicles from your dealership. We are extremely happy!
Our experience was nothing short of “perfect” thanks to Kevin’s professional, courteous and kind manner in dealing with us. A touch of humour often goes a long way as well! Thank you Kevin.
We would definitely recommend this dealership and more importantly, Kevin.
His Customers Appreciate His Work and Attitude
Just wanted you to know that every time I call your dealership for parts information, or help understanding a part placement, etc, Peter Thompson is always helpful, never in a bad mood or attitude, willing to listen and help.
This goes a long way as one day I will be a customer of Clarington Toyota. Please let Peter know that his customers do appreciate his work and attitude. Cheers.
Great People, Great Service!
Great people! Great service!
Exceptional Care and Attention
I’m writing to tell you how much I appreciated the exceptional care and attention I got from Jonathan (spelling?) on Saturday afternoon. He truly went above and beyond to try to solve my problem, although unfortunately it was unsolvable for that day. He was professional, knowledgeable, kind, courteous, and even stayed beyond his work hours before leaving to ensure that I had the information I needed to make my decision/s.
Jonathan made a very difficult day and circumstance not only more bearable, but reaffirmed my faith in the goodness of people in a time when that can no longer be taken for granted.
My deepest gratitude goes out to him—and to you for employing him!
He Went Above and Beyond
Clarington Toyota and our Sales Rep Kevin was great to work with! We just leased a new Corolla and he went above and beyond. We tried out a few dealerships to see what offers they could make, and none of them could match the deal Clarington Toyota made. They purchased our old car as well and all the paperwork was painless. They also made us feel very comfortable and took Covid-19 precautions seriously. I would gladly recommend Clarington Toyota to anyone.
“I am a firm believer in a first impression/introduction in terms of setting the tone for one’s conduct and what can be expected of an individual in a sales position. Kevin Bazak, our Product Advisor, was extremely genuine and an absolute pleasure to work with. He answered questions in a friendly, timely manner and ensured all details were covered.
Matt, the Sales Manager (who was rightfully promoted from Service) also went above and beyond to make the decision to purchase our next vehicle from Clarington Toyota an extremely easy one.”
All Star Team
I want to sincerely thank Kevin D. Bazak and Rida Haider for their help at Clarington Toyota! It’s an ALL STAR TEAM DOWN THERE!!! Ever since high school I’ve wanted to own a manual transmission Honda, so when I saw this 2012 Honda Accord Coupe EX-L with only 15,000 KM I immediately booked a test drive. Upon arrival, all COVID-19 protocols were implemented resulting in a safe & satisfying car purchase experience. My information was documented, there was hand sanitizer and personal protective equipment such as desk shields in the entire dealership. Very responsible and safe! After inspecting the car, I confirmed it was in MINT condition. Not one door ding, hood chip or even minor swirl mark on the car! ZERO rust on the car/wheel wells which is a common Honda problem for older cars. $14,500 is a STEAL! Being a Realtor, and a natural salesman myself, I STILL managed to negotiate the price through a cash purchase! When I went to pick up the car today, it was freshly detailed as if it came straight out of the Honda factory in America. Yes, this isn’t a Toyota – but Kevin and Rida reflect the highest degree of sales professionalism in the car industry. The new vehicle sales manager James Collins (good guy) was even nice enough to provide information on how contact the folks at AutoVIN for my 2017 Mini Cooper S convertible lease return in June. The funny thing is, the total cost of the 4 year lease for the Mini is almost 2 and a half times the cost of my used car purchase, but more than 5 times less reliable haha! I’ve had the engine power “cut off” during a freeway trip, and returned it to the dealer to have them “re-program” the engine when the car had less than 40,000 kms. When it gets cold (-5 or colder) – the screen doesn’t turn on. Oil changes at the dealership cost $200 -__-” I can’t wait to return the Mini and start driving my Accord. You know what they say, lease European and buy Japanese (technically Japanese/North American). Attention all Clarington Toyota employees, if you ever need to buy or sell your home – I will provide all of you a special rebate. Thank you for your essential service during this difficult time. You’ve made one of my high school dreams finally come true. All the best, Harrison 🙂
Excellent Experience Overall
I purchased a used vehicle sight unseen from Jodie Goff at Clarington Toyota and she was very honest in describing the condition of the vehicle so that there would not be any surprises when I arrived. Jodie was very nice, helpful and went above and beyond! Car was immaculate upon arrival, no issues. Excellent experience overall!
A Pleasure Doing Business
I just purchased a 2015 Toyota Rav4 there last week. I was helped by Pearl Rogers. I just wanted to say how incredible she was. She knew (because we had told her ahead of our visit), that we were looking at three different Toyota dealerships. She wasn’t pushy, nor aloof. She listened to what we were looking for and responded appropriately. She was friendly and outgoing. She also accommodated our change of appointment when we were going to be late.
The dealership was very clean. All of the staff were friendly too. We chatted for quite a while with Tina, (even though we weren’t getting financing). We are very loyal customers and have decided to get all of our future service at Clarington instead of the Toyota dealership that we have currently been with for more than 14 years. We would highly recommend this dealership to our family or friends.
It was a pleasure doing business with you all.
Knowledgeable, Informative and Amazing
Jodie is knowledgeable, informative and AMAZING.
I love my RAV4 and I am thankful I got it completely fit to my needs and preferences. Would highly recommend ++.
I bought my car here 2 years ago, from Tina. Whenever I come in she’s always there to help me out. Couldn’t be happier to have someone like her working there. Overall very nice facility with friendly staff!
Always Smile and Say Hello
I purchased my 2007 Tundra from Clarington Toyota and have always taken my truck to this dealer only. The whole staff in this dealer ship are wonderful, they always smile and say hello. The service department staff are the people I see the most and because I drive a Toyota I am not there much, oil changes and maintenance. They always call me by name when I come through the door and make me feel as if they are glad to see me as if I were an old friend! I have read some of the other reviews and like any service department there are time glitches and you are there longer than you thought you might be, that does happen anywhere! Sure people can have a bad experience but I find in most cases the bad experience is brought on by their own poor attitude. I loved Don’s reply to one disgruntled person’s review. “Are you sure it was our dealership”. Brought a smile to my face. In closing I just want to say I would defiantly recommend this dealership and keep up the great work!
Your Home Team!
This dealership is definitely a hidden gem outside of the city. Absolutely worth the drive to them (if you’re in the city) as the experience here was like no other. The customer service here absolutely sets them apart. All staff including managers, sales, and even the detailer treated you to a smile and conversation, which is hard to find anywhere in today’s world. Service was very informative and took care of me. The finance manager Rida was absolutely exceptional! She was extremely informative and professional. Rida went above and beyond my expectations, making the shopping process as cool as a breeze. I am delighted with my experience at Clarington Toyota. I can see why the call themselves “your home team”!
This Dealership is Fantastic
This dealership is fantastic very easy to deal with and every question that we asked was answered without any hesitation our sales person. Adam knew his stuff and delivered our vehicle to us professionally and explained all the details. He and Rida were a joy to deal with and I would recommend them highly also great to have a chat with her as well
Buying My First New Car
Pearl and Tina made me feel so comfortable buying my first new car. They went through the whole process with me and answered all my questions with good communication. They were professional and made the whole process a breeze.
Great People to Deal With
Great people to deal with!
10 out of 10 service
Pearl Rogers was the most kind, helpful and extremely knowledgeable when I was shopping for a new RAV4 hybrid! 10 out of 10 service and quality vehicles! Thank-you for all your help 🙂 Also a shout out to Tina in the finance office for making the paperwork for my loan a smooth and easy process!!
Excellent Service and Professionalism
A special thanks to Lynn David and Tyson for their excellent service and professionalism last Saturday. My spouse and I had a flat tire on our Toyota Highlander on Hwy 401. Lynn and Tyson were phenomenal with getting us back on the road.
Experience was Wonderful
Bought a truck, experience was wonderful.
Thank you so much for your help and patience on Saturday. We had just been to another dealership nearby and I felt a bit stressed about making such a large purchase. You were so professional, giving us all of the information we needed, and also very patient with my indecisiveness about which car to buy, which colour etc. Although you had another appointment at 3, you still made us feel important and like there was no rush. You also got us the best deal you could, and we appreciated that.
Your help was really what made me decide to buy the C-HR.
Kevin Bazak was again amazing at making this all come to fruition. I have been dealing with this dealership for almost 15 years. This is my 6th Toyota and once again the transaction was seamless. Kevin always goes beyond to make your purchase a positive one. And to think it couldn’t get better, Matt Gleed was instrumental in pulling this deal all together. He was able to get me top dollar for my used vehicle and into my TRD Pro with no increase to me, and to top it off, dress it up with some extras and no extra cost to me. Who does that anymore! These guys know how to be professional and will do their best every time! Thanks Again!
A Shining Star
Popped in after visiting a neighboring dealership to have a look at a car. Walked around looking for a sales guy that we had previously had a good experience with only to discover he no longer worked there. Not really needing the help as we were just starting to look at cars, we looked around briefly. On our way out we were approached by a Product Advisor named Jodie. We mentioned we were just leaving but ended up sticking around a few more minutes for a chat. Jodie was so easy to talk to and even put up with my sarcastic salesperson defense system. While we seemed to like the competitors car a little more based on initial impressions, the experience with the Product Advisor will most likely get us back in the door for another look when we start looking closer. Thank you so much Jodie for the chat, you are a shining star in what is typically a very pushy industry. Hope to see you again. Trevor and Melanie
Recommend them 100%
We just bought our first SUV, perfect for our family! Our experience at Clarington Toyota was exceptional- we felt welcome and cared for by the entire team. Tina was so lovely and friendly, she was thorough when explaining our financing options and she showed that she truly cared about our needs and our budget. The minute she met our 2-year old son she rushed to find him the cutest Toyota stuffed reindeer, which made him feel comfortable too. We are happy with the package that was offered and the amazing service! Nathalee and the service team did an amazing job preparing our SUV and getting it set for the road, it looked and felt brand new! They also provided me with a service menu, so I know what is next for maintenance in the future. Nat went through all of the electronic features of the car and even helped me sync my phone to the car’s Bluetooth. We are very thankful to the team and would recommend them 100%!