Hi Guy, Matt, David and Don,


Jim and I want to say thank you to each of you and to those in your dealership who played a part in the purchase of our 2017 Rav4 XLE AWD and in getting it ready for us to pick up.


We appreciated your professionalism, friendliness, kindness, respect and sense of humour, but most of all, I really appreciated you listening to my wants and concerns and acting upon them.


Thanks for giving us and our new Rav4 your VIP treatment.


Kind regards,